FAQs
Everything you need to know about treatments, membership, safety, and booking at Aria Aesthetics. Can't find your answer? Get in touch.
What is the minimum age for treatment?
All patients must be 18 years or over to receive aesthetic treatments at Aria Aesthetics.
Antiwrinkle injections are a Prescription Only Medicines and cannot be provided to anyone under 18 years of age. You may be asked to provide proof of age.
Do I need a consultation before my first appointment?
Yes. Every new patient begins with a consultation so Nurse Helen can take a full medical history, assess your skin, understand your goals and confirm suitability. This is also where treatment options are discussed. There is no obligation to proceed. Returning patients have a brief review at each visit.
How will I know which treatment is right for me?
Your consultation is designed to guide you. Nurse Helen will examine your skin, listen to your concerns and create a personalised plan based on what is clinically appropriate.
Recommendations are always honest — sometimes the best starting point is addressing skincare rather than injectables.
Where is the clinic located?
Nurse Helen runs clinics at London Bridge within WellNest on Thursdays, Fridays and Saturdays, with occasional Wednesday availability. She also offers appointments in East Dulwich on Tuesdays. Home visits can be arranged by appointment for patients who prefer to be treated in their own space.
Can I have multiple treatments on the same day?
Some treatments can be carried out together, while others are best spaced apart to allow the skin to recover properly and to ensure each modality works as intended. For example, polynucleotides and Purasomes have different mechanisms of action, and separating them often leads to better regenerative outcomes.
Do you treat male patients?
Yes! Aria Aesthetics welcomes patients of all genders. Nurse Helen tailors every plan to your anatomy and aesthetic goals.
What is the MC10 skin imaging system?
The MC10 Skin Analyser is an advanced imaging system that captures high-resolution images and measures key skin parameters, such as pigmentation, sensitivity, pore size and congestion. It helps us identify concerns that may not be visible to the naked eye, allowing for more accurate treatment planning and personalised treatment recommendations. By repeating the assessment over time, we can objectively track your progress and monitor improvements throughout your treatment journey. A skin analysis also helps us select the most suitable skincare products for your skin, ensuring your home routine supports and enhances your results.
What happens if I experience a reaction or complication?
Your safety is Nurse Helen’s priority. You will receive detailed aftercare instructions and 24hour emergency contact details. Helen is trained in complication management and in the unlikely event of a complication, will manage it promptly and refer to a medical specialist if needed.
What are the common side effects of injectable treatments?
Typical side effects include redness, swelling, bruising and tenderness at the injection site, which usually settle within a few days to a week. Less common effects can include asymmetry, product migration or delayed swelling. Serious complications such as vascular occlusion are rare but possible with any injectable treatment. A consultation is essential before treatment so Nurse Helen can review your medical history, identify any potential allergies, and discuss all relevant risks to ensure the treatment is safe for you.
What should I do before and after my treatment?
General guidance includes avoiding alcohol for 24 hours, avoiding bloodthinning medication (aspirin, ibuprofen, fish oil) for 48 hours if medically appropriate, arriving with a clean face, avoiding intense exercise on the day and staying well hydrated.
Aftercare usually includes avoiding touching or massaging the treated area for 24 hours, avoiding make up for 24 hours, avoiding strenuous exercise, saunas and steam rooms for 24–48 hours, avoiding alcohol for 24 hours, applying SPF daily and limiting direct sun exposure. You will receive specific aftercare for your treatment.Are there any conditions that would prevent me from having treatment?
Yes. There are a number of contraindications that may mean treatment is not suitable for you, either temporarily or permanently. These include pregnancy and breastfeeding, active skin infection or cold sores in the treatment area, certain autoimmune conditions, blood clotting disorders, and some medications. A full medical history is taken at your consultation to identify any contraindications. Please disclose all medications, supplements, and medical conditions — this information is confidential and is used solely to ensure your safety.
Why do I have to have before and after photographs taken?
Nurse Helen takes clinical photographs before and after treatment to maintain accurate medical records for legal purposes, as well as to monitor your progress through your treatment plan. These are stored securely and are not used for marketing without your explicit written consent. Consent given for marketing use may be withdrawn consent at any time.
How do I book an appointment?
You can book online 24/7 at https://portal.aestheticnursesoftware.com/book-online/31181 , call or WhatsApp 07585 492576, or email info@ariaaestheticslondon.com.
What is your cancellation policy?
We ask for 48 hours’ notice for cancellations or rescheduling. Late cancellations or no shows may incur a fee of up to 50% of the treatment cost. If you need to change your appointment, please contact us as soon as possible — we will always try to help.
How do I pay for treatments?
Payments can be made by credit or debit card, and payment plan options are available through Klarna, Clearpay and PayPal. Payment is taken at the time of treatment. For treatment courses, the full amount is collected at the first appointment.
What happens if I arrive late to my appointment?
If you arrive late, Nurse Helen will do her best to complete your treatment within the remaining time. If there isn’t enough time to carry out the treatment safely, it may need to be rescheduled.